So, I was taking a delivery no Saturday when I was sent down to Hyrum and there I was met with a severe lightning storm. The app crapped out and it took a while before I was able to connect again, and mark the delivery as done. Because of it, DoorDash thinks I delivered the food 14 minutes late, and is calling that a violation of contract, and threatening to block me. It says it is under review, and they will get back with me on 25th of May. Meanwhile, I don’t know what is going on and if I should be job hunting. I really don’t like the way they work their app. I have felt under threat over stupid shit for the last three weeks or so and now will for the next three weeks. It is worse than annoying as it is how we are paying our bills at the moment.
The app needs to be able to record a delivery time when it is offline or logged out, or whatever the hell happened. Instead, I get to have another death threat, and they get to relax and figure it out in their own sweet time. All it takes is calling the customer to see when the delivery was made. Well, I will have to let you know how this turns out, especially if it ever turns out before the 25th!
I am so mad because I do what I am supposed to do. I do it quickly and I do it well, but the app does not record accurately all the time, and I get this treatment. I also have a couple of ratings that are lower than five star, and I cannot see what is wrong, so I know how to fix issues. I’d like to know if they are fair ratings, or things that should have been pointed at the restaurants. I have it sorted out now that I cannot be blamed for missing food, so that is good. When I am handed a sealed bag and I deliver a sealed bag, how the hell am I supposed to know if they remembered everything? But the app now lets me report that the bad is sealed.
And that is the other thing. The app changes a little here and there almost daily. They make changes, they do not tell what they have changed, and drivers get to figure it out as they go. It is a stupid way to run a business. Policies are basically changing, but if I do not meet my contractual obligations, they can can me from the app. Yet they change the functionality of the app, and I am supposed to meet contractual obligations. How does that work?
I am not a happy worker. I am not happy about the lousy pay, though it has gotten better. But it is still nowhere near enough to live on alright when my cost of operation is taken into account. But it is better than a swift kick in the ass. And that is all it is.